Frequently Asked Questions

We do not have a physical showroom, per se. ACME Party and Tent’s online planning and reservation system offers the most efficient, comprehensive means to customize your event, accessible any time, from any location, without the need for a showroom visit. Our digital showroom showcases all of the products and services we offer, with pictures and prices provided for your convenience. ACM'E's event rental consultants are seasoned professionals backed by their company’s decades of exceptional performance for projects of all sizes and scopes. They are available during regular business hours to assist by phone or email.

Our ordering process offers two options: you may call 713-729-2424 to speak to one of our SUPERSTAR event rental consultants, or you may submit a rental request form for a more convenient online experience.

Our daily operations occupy the full attention of our office and warehouse staff to ensure the accuracy and precision that define our mission statement and our pledge to our customers. If the need arises to accommodate a customer’s request for an in-person visit, a scheduled appointment, confirmed in advance by phone and/or email, allows us to assign an acme team member for that purpose.

Our minimum order for deliveries is $150 in equipment rental or supplies. Once your rental order meets this threshold requirement, additional delivery and labor fees are added. For rental and supply orders that are picked up from our warehouse, a minimum order of $100 is required.

Payment on all orders is required when all parties sign the rental agreement. If changes to the order result in additional costs, the remaining amount is due, in full, 2 weeks prior to the scheduled event delivery date. If the change results in a reduction of the amount quoted and paid, we will issue a refund following the return of all rented equipment. We accept all major credit cards, checks, and cash. We require one valid credit card (3% surcharge added, debit cards not accepted) to be on file, in support of your order. At this time, we do not offer billing or purchase orders options or credit terms on any reservations.

As a standard practice on all equipment rentals, acme adds an 8%, non-refundable damage waiver to each order to cover the cost of broken and damaged items. In our experience, rental items often become damaged, are broken, or “go missing.” This waiver allows us to cover expenses related to damage by up to 15%, even though we charge you only 8%. The only instance in which you will be issued an additional bill for damage after the fact is when an unusual amount of damage occurs or willful or accidental neglect while using our equipment is apparent. Examples of these conditions include leaving chairs out in the rain or altering the appearance of rental items with decorations or paint.

For the fastest resolution of any rental equipment or delivery issue, you may call our emergency line (713-729-2424, ext 22) to alert us that an item is missing or is not functioning properly. For the best results, please contact your customer service representative immediately upon your discovery of a problem and prior to the return of your rented equipment. Without this notice of any discrepancies, we cannot issue a refund.